Customer service has a huge impact on your business — it is cheaper to retain your existing customers than to find new ones. He posted on Reddit in the first telling them to record a video, just mention some useless information and to dance. When you're here you try to treat the person on the phone as if they were family. Cloud-based Premier Contact Point is the right solution for contact centre customer service teams of 10 or more to efficiently deliver customer service excellence. Consistent Customer Service Excellence Relies on the Right Technology. Customer Service Definition Customer service (or customer support) is the assistance provided by store’s representatives to its clientele during the consumer buying processes. How you describe your customer service skills can mean the difference between getting the job and not getting the job. 29.6m members in the AskReddit community. If a company is going to trust you to represent their clients well, they’ll want to know your overall philosophy on … Customer service skills are traits and practices that equip you to address customer needs and foster a positive experience. Here are some things to keep in mind when answering this question: Define good customer service. I do this by really understanding the product and my customers’ needs—keeping in touch regularly, regular checks on progress, understanding the clients’ goals. He offer coffee, soda, candy, and other stuff that dentists don't look too highly of. When applying for a customer service job, one question is almost inevitable: “What does customer service mean to you?”. Use your definition to your advantage Great customer service is just that, service to the customer. Customer service interview questions like this come up regularly in interviews for all types of customer service jobs. Customers, in general, don’t ask for much. Excellent customer service goes beyond doing precisely as your expected, and it's more than having a smile on your face when the customer is looking. r/AskReddit is the place to ask and answer thought-provoking questions. Great customer service is just that, service to the customer. Exceptional customer service means that you go above and beyond what the member expects, you take that extra step to make them feel that you understand what they are going through and you want this to be the best experience they have ever had. You'll also find the complete text of the video below: This shows in how you talk to them and how well you follow through. There are tips and rules and trends and not enough time to absorb it all. The short definition of customer service is making sure the customer is happy. In general, customer service skills rely heavily on problem-solving and communication.Customer service is often considered a “soft skill,” including traits like active listening and reading both verbal and nonverbal cues. Today I had a woman call me saying her ceiling was leaking water. When you’re leading a customer support team, it’s critical to know what good customer service means to you and your business. It means thoroughly listening to your customers when they tell you what they need. I hang up and I pick up my controller and get back to my game, Witcher3. Press J to jump to the feed. New comments cannot be posted and votes cannot be cast. If you can’t be a team player, you are not going to find the best customer service job. Press question mark to learn the rest of the keyboard shortcuts. It also involves listening carefully to customer wants and concerns. For me, its when the person makes me feel at ease, safe and respected. There are hundreds of studies and stats. I'm there to return or cancel anyway, so stop badgering me with questions or alternatives. The definition of customer service. I watched Netflix while getting work done. A positive brand reputation is essential for a company’s long-term success. Working well with others is an essential skill for being successful. When you’re working to serve the needs and preferences of customers, you get to learn the ins and outs of what they’re looking for. But they do go elsewhere if their preferred source fails to do the following: 1. 9-8am. Have good interview answers prepared. He just won the best dentist in the county of a million people. All of these things help me get in front of problems before they become problems. Excellent customer service is defined by consistency. The reason you want to be in customer service and what customer service means to you should go hand-in-hand. I'm sitting in my overnight customer service job right now. This shows in how you talk to them and how well you follow through. Cookies help us deliver our Services. My friend lost his PowerCard and reciept, and the floor manager handed him a new one (which was worth $12) no problem. Netlfix. Hours later, it's back. Customer service involves being a kind, courteous, and professional face for the company. The prospective employer wants to know that you have the right approach to providing good customer service. Great customer service. When you're here you try to treat the person on the phone as if they were family. . This may also refer to any potential buyer. The short answer is, “making sure the customer is happy.” A longer answer is, “ensuring the customer or client is satisfied with the product or service provided.” Your interviewer wants to know what you consider quality customer service. I dispatch an hvac tech, he fixes the problem. Elements of Good Customer Service What Does Great Customer Service Mean To You? r/AskReddit is the place to ask and answer thought-provoking questions. The longer version is to ensure the customer or client is satisfied with the product or service provided, and with the sales, delivery, installation, use, and other components of the purchasing process. Also, processing a return or service cancelations no questions asked. His staff is great as a result. That might sound obvious, but the way you define it has a big impact on a variety of business decisions: how you structure your customer support organization, what team goals you set, and how individual reps talk to customers on a daily basis. #4: Hybrid Capabilities. Deliver your customers truly “World Class Customer Service” and you will find that growing your company and landing new clients will come easily. We've learned a lot over the years about what it takes to make customers happy - and we created this video to share what we've learned about great customer service skills. It’s a reasonable question. Duh!” You want your answer to include some elements of: 1) Attitude 2) Problem-solving 3) Product awareness 4) Efficiency “Customer service means going above and beyond to keep the customer happy, whether that means answering any questions they have or resolving issues with a positive attitude. I'm sitting in my overnight customer service job right now. My dentist just asks about my personal life and tries to relate; however, she doesn't ask questions when she's working on my teeth, so that's a plus. I think I can weigh in. (A waiter taking my order instead of asking how I am, what lovely weather we are having, etc). There are psychology lessons and technology options that help us assess our customers’ feelings and feedback. We arrived at an amicable solution and we then conveyed to the custie our plan that she was more than satisfied with. I’ve always been a firm believer that if I can save my customer money and no gouge them, or help our their operational costs, and have integrity doing that, that my success rate goes through the roof (I’m an operations manager), New comments cannot be posted and votes cannot be cast. He will jam out with patients on his acoustic. There are many components to customer service, and you need all of them to truly satisfy customers. He provides treats to his patients.. He replaced the annoying overhead lamp with a computer monitor and it was fantastic. By using our Services or clicking I agree, you agree to our use of cookies. A great customer service company doesn't point the finger--it figures out what the solution is regardless of whose fault the problem is and makes the customer happy. You can fool me once by providing an exceptional experience on a single event. Press question mark to learn the rest of the keyboard shortcuts. Role playing is a great way to teach customer service skills, with one staffer playing the role of the customer, the other, the employee. Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. Each and every day. If you’ve been in business for a few years, then you’ve no doubt got your own tips for great customer service. When an employee focuses on his or her job more than trying to be nice and make small talk with me. I call the hvac tech AND the plumber for a lil 3way action over the phone to discuss wtf is going on with this place. “Customer service means serving the customer. What Does Customer Service Mean to You? Customer-obsessed companies ensure that the voice of the customer is present, listened to, and acted on at every important meeting, and not simply acknowledged by someone with the title of Chief Customer Officer. Customer service means anticipating problems before they even come up. Offering amazing customer service is important if you want to retain customers and grow your business. Social Media as a Customer Service Channel “The emergence of social media has given consumers a whole new way to interact with the brands they love — and a forum to complain when brands disappoint. Ongoing customer service training should be based on real-life examples. She calls back, the leak is back, I contact the plumber he says he thinks it's hvac. Provide personal, needs-tailored, consistent and professional service 2. Other dentists could learn a few things from him. Thorough research won’t give you a one-size-fits-all answer to the ‘what does customer service mean’ question, but it will point you in the right direction. Your results will speak for themselves and people will want to work with you because you are the best at what you do. He really knows how to make people happy. I dispatched a plumber. Great customer service means you are not treating the customer experience as one-size-fits-all. And a plus if everyone is likable; Won't ever have to worry about going at specific times or finding a new location (brand) or store. When employers ask “What does customer service mean to you?” in an interview, they’re looking to determine whether your definition of customer service aligns with their organization’s expectations. Good customer service takes team work. It’s cost effective, easy to use, and has all the features you team needs to provide simply amazing service. It is asked to evaluate: Learning to improve your functions in order to improve your customers. “Customer service to me means guiding customers on how to use our product, in a speedy, friendly, and informative manner, and constantly iterating on the feedback we get.” … or whatever the end result is in your case. In fact, acquiring new customers can cost you … So if you are in search of the answer to “What does customer service mean to you?” Netflix would be self-explanatory for you. A customer is a person who buys goods or services from the service provider. When it comes to customer service, it’s possible to overthink it. His job application process was just ridiculous. That’s why it’s so important that front-line employees are included in the decision-making process at every level of the company. I think I can weigh in. Excellent customer service means that you actively seek out the opportunity to deliver more than the standard. No, I’m not actually talking about a cyborg (Sorry!). 1. well to me customer service is based off of team support and how much of a team player you are. You sound like a manager and what they want to see in their employees. What Does Customer Service Mean To You? Each customer has their own preferences for which channels they want to interact with you on, those organizations that collect and listen to their Voice of the Customer data are ensuring they are where they need to be to support their customers best. 9-8am. r/AskReddit is the place to ask and answer thought-provoking questions. Friendly, polite, focused on the customer (not chatting to their team mates), efficient, honest about products and appear to be happy to be at work. Still, the most important thing is to stay yourself and give your genuine answer. Press J to jump to the feed. My dentist is a great example of great customer service. What does good customer service mean to you? 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