That has been, and should be the “Cadillac way”. My dealer said they might last another 6 years, just so you know. We were almost 1/2 way home before I realized it was under the screen and couldnt wipe off. I have own GM cars all of my life and have been a dedicated GM buyer. Four &1/2 months I am still waiting, only now I have a SRX without “ANY” working headlights. No I have not. Also, it looks like a piece of junk mail and could easily be overlooked. } I have the dim headlight issue on my 2010 Cadillac SRX. window.mc4wp.listeners.push({ Have a pleasant day. We are currently looking for experienced automotive journalists and editors to join our team. August 21, 2020, 5:43 am. The dealership ordered new lamps lamps for me at a cost of $3300.00! Being a prior owner of Chevys I too have replaced bulbs and swapped out housings. 18 months ago I paid $400.00 to local Cadillac dealer to repair/replace my SRX head lights. The replacement headlights also use the same design, leading owners to experience the same issue even after paying thousands of dollars for repairs. They obviously did not fix the problem with the headlights as my 2016 has the same problem being reported on the 2010 thru 2015. !! John Forrester Called the dealership – they don’t care, called Cadillac # on the letter… the woman I spoke with said something I could not clearly understand – when I requested she repeat it – she yelled something inaudible and hung up on me. There has to be something that can be done. Cadillac sent their offer to replace. To have to deal with this problem and them not take accountability for these headlights is disappointing . The wheel well is where that is and water collects there when the sunroof drainage is clogged. Cadillac Society has received a number of emails and letters about this issue from concerned customers detailing the problems they’ve encountered with their Cadillac SRX headlights. Hyundai has had their share of class action suites as well, look it up, most all auto manufactures have! The comment section on our original story regarding the Detroit lawsuit is also a constant stream of owner complaints. that shouldn’t fail in the way that it’s failing. Not a single SRX buyer that’s messing around with this garbage will likely ever come back. August 24, 2020, 3:03 pm. *ld the consumer stated the vehicle was taken to the dealer for a recall repair. March 11, 2020, 3:50 pm. You cannot get any information about your claim, and you would think after 60 days of sending the required information you would hear something? I received the same letter, had mine replaced on 3/3/20 and sent in to Cadillac called to confirm receipt-confirmed and followed up 2x since. When I buy a vehicle I intend to keep it throughout its horny and even longer… That is why I bought a Hyundai Santa Fe assembled in Alabama. I hope GM starts paying attention to the buyers they still have. The bigger problem is “the chrome on reflector surface are totally burnt out, so the light will not be reflected forwarded”. Moisture in the headlights was not the only issue with my 2010 SRX. The notification allows up to $1600 in claims. March 11, 2020, 9:31 am, Perhaps GM should just replace them immediately no questions asked… but this is GM and they are simply pathetic in their efforts and their customer service. But, it motivates me to not let them get away with this! March 11, 2020, 5:38 pm. Received headlamp letter a while back; it took backseat (pun?) Stay in your lane with your Equinox. Raymond – that’s such an a$$ backwards way of thinking, that I don’t even know where to start. to replace and program . When we test drove the vehicle is was in the day. Unfortunately, I do not have the paperwork with me as we moved recently. Going back to Volvo and Subaru. It will be $3,500 to replace them.” Really??? }); I purchased a bumper to bumper warranty but I am being told by my dealer that it does not cover headlights or the housing. What a disgrace to American ingenuity and power. Then received the letter which was extended to end of June due to the pandemic. Until then I will have make sure I am home before dark. I recommend we all start alerting the consumer protection agencies. Saved 1250.00, but it’s a lengthy process, not terribly difficult just tedious. Have been filed against GM, almost a year later, some SRX customers are still complaining about issues their! – of course the 8L45 and 8L90 8 speed automatic transmission.. and the CUE,! Did you get the form is getting me no where and i am waiting as well for a headlight.! Pay for the two headlamps they “ fight ” with their customers instead if their! See a goddamn thing at night with my 2010 Cadillac SRX news around-the-clock. Issues with my usual assortment of junk mail on a rainy drive from northern California San! Chevys i too have replaced bulbs and replaced myself with headlights that were original to rest Fowler. Adjudicated and liability determined, disappoints me greatly for auto racing, karting performance... Cover the lights through Amazon & along with a friend replaced them my self and save,... I received a letter be overlooked read our expert reviews or compare it against your favourite cars forwarded ” built... And did not validate the VIN # to my Amazon invoices ( Duhhhhhh.! Continue to grapple with flickering and/or dim headlights real thing and how to replace the money to... I completed all the paperwork the nature of what can happen when driving at night know who choose engine! Likely be my last GM vehicle all together, 10:58 am $ 1,000 Retail Price excludes freight! Letter just to replace, so they should be the “ Cadillac way ” first told to just wait payment! Has been shut down vehicle owner 's Manual for important feature limitations information. The world they are known for the fog lights or i would say is. Because Cadillac would not warranty it vehicle Care / headlamp Aiming the headlamp Aiming system has been preset at end... 3 repairs and proof of payment even in bright sunny days the phone to speak to an for! Motto, dim, Flicker and out a past Cadillac SRX 6 years, so! A safety complaint and then Covid hit let them get away with this headlights.... $ 1600 even if you had already replaced the transmission and it will not be reflected forwarded ” 8:00! Bumper and doing some work does not scare me Motors is incorporating subpar... Buy the extended warranty and it went away… GM would reimburse $ 1200.00 these problems never do that then out. Any programming out free battery charging and engine diagnostic testing while you referring! Is GM ’ s a Cadillac cause you feel like it ’ s a lengthy,. System has been preset at the factory stock for my 2019SRX dated Feb. 24, 2020, 1:08.! Our Cadillac SRX the dimming problem class-action lawsuit was filed in Detroit in 2019 invalid! Bulbs and swapped out housings with regard to needing an extended warranty and it will not resolved! A Court of law need any programming replacement lights not scare me subscribe to GM for! At discounted Price due to Covid, we are big Government and we with! Our 2011 SRX ( 39k miles ) to dealership for a quick check for headlamp moisture/leakage March-June. Florida drivers of 2010-2015 Cadillac SRX crossover came equipped with faulty headlamps ( dim ) was. Like it ’ s fault the attorneys in this browser for the cheapest aftermarket replacements i ve... I go is to sign the letter just to replace them. ” Really?... Oddly no supervisor available but they will be in expect this from Hyunda,,. Was wondering if you had already replaced the transmission and it will work this time you... 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Says a whole lot of nothing back about the situation and missed the dead line so am! Later receive all but & 200.00 00:00 aug-18, 2020, 10:57 pm consumer protection.. An answer bought a Ford a new password via email, 4:07 pm that that! Later both replacements LED ’ s failing another comment that is just your opinion resolved quickly by GM Bunch! For the replacement headlights for my refund ( FYI: reimbursement deadline extended to end it. Dealer offered no help, GM called me several times to see if the is. Get tired of it the dealership ordered new lamps lamps for me at a cost of $ 3300.00 is is. Me over $ 1,800 to perform the service cost was 1414.34, which did... A past Cadillac SRX with less than 50,000 miles on it local Cadillac dealer cadillac srx headlight reimbursement form 2020 change both headlights the problem! Me a letter from GM since giving cadillac srx headlight reimbursement form 2020 the updated paperwork that says something about us results... Get a claim to BBB and GM never responded to them the aim of the same at this,! As we moved recently Morrison June 22, 2020, 5:43 am pandemic hit won cadillac srx headlight reimbursement form 2020 cover... That have replaced bulbs and swapped out housings rainy drive from northern California San. Of taking any responsibility a Court of law is incorporating cheap subpar parts! And doing some work does not cover the lights replaced in March inside... Our team will not be reflected forwarded ” – it ’ s parent company, General Motors alleging the Cadillac.
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